Terms of Service


The following outlines our terms of service and should be read in conjunction with any offer or quote we make:


a. Utopia Internet reserves the right to cancel your account at any time. If your account has been terminated or suspended for breaching our terms and conditions, non-payment or where a formal complaint is received, no refunds will be given. No notice has to be given should we wish to cancel or suspend your service.
b. Any proof of misleading, giving false information, abuse, swearing, extortion, harassment, improper conduct, abuse, swearing, attempting to damage relations reputation or goodwill of Utopia Internet or attempting to damage relations of its employees, third party providers, wholesaler providers will lead to automatic cancellation of your account without refund. Your agree you will not damage relations, reputation or goodwill with Utopia Internet's current, future and prospective clients. This can be by email, live chat, forums, web sites, telephone and may include threatening, attempting to damage business relations or reputation, providing incorrect information, extortion, harassment, improper conduct, abuse, swearing, publishing and distribution of any communication between you, employees, third party providers or wholesaler providers, or other unlawful activities. We also reserve the right to seek and claim damages and losses.
c. How to cancel your account: To cancel your account or products and services on your account, please send a request via email to our sales department (sales@utopiainternet.com) You must provide a minimum of 7 days notice prior to your product/service renewal date if you do not wish your product/service to renew.
d. Once you have cancelled your account, no further support resources will be provided by our staff in relation to products and services on your account, including domain names, web hosting, ssl, etc. We will not engage, discuss or alter your account in any way once your account has been cancelled.
e. No refunds or credit will be given if you cancel your account or downgrade to a lower package. If you downgrade to a lower package a AUD$15.00 charge applies. If you have a credit on your account and refunded, a AUD$15.00 administration charge applies.
f. Hosting, Domain names, SSL certificates, web design fees and account add-ons are non-refundable.
g. If you have cancelled your hosting account with Utopia Internet and would like to reactivate your account, a AUD$20.00 administration fee will apply to cover the admin time involved in recreating your account and update our billing system.
h. Utopia Internet will not be responsible for any damages your business may suffer. Utopia Internet makes no warranties of any kind, expressed or implied for services we provide, nor do we guarantee your web site or applications will work error free on our servers or guarantee uptime or service availability. Utopia Internet disclaims any warranty or merchantability or fitness for a particular purpose. This includes, but is not limited to loss of data resulting from delays, software incompatibility, server or software issues, outages, no deliveries, wrong delivery, and any and all service interruptions caused by Utopia Internet and its employees.
i. Utopia Internet reserves the right to revise its policies from time to time without notice to you. By continued use of our services, you agree to and are bound by the updated terms and conditions, that can be accessed on our web site at any time.